Frequently Asked Questions

Q. When will my order arrive?

We aim to deliver your order as soon as we can. Orders received by 11am for delivery on the UK mainland should arrive in no more than two business days later by carrier or Royal Mail. If there are any hold ups with your order we will endeavour to contact you the same day. We will however send you an email confirming when your order has been dispatched.  For further details please refer to the terms & conditions.

Q. What are your Delivery Charges?

• Spend £30 to qualify for free shipping, ambient orders only.
• Fresh and Frozen products carry a £3.50 delivery charge
• All our prices include VAT

Q. How do I log in?

A. In order to login and buy products on our site you need to open an account using the link at the top of the page. Here you will be asked for your contact details and delivery address. We do not hold any credit card information.

Q. How do I make a purchase?

A. When you have created an account and logged in you are ready to start making purchases. To do this click on "add to kart" for each item you would like to buy. When you have finished click the secure checkout button to the right of the screen.

Q. Is it safe to make credit card payments from this site?

A. Just before an online payment is made you will be re-directed to Worldpay's payment processing page. Worldpay will then proceed with the payment. Worldpay is the fifth largest payment processing company who use all the latest security measures. For more information Click Here and see for yourself.

Q. How do I use the filters?

A. The filters have been included on this site for those people with special dietary requirements or preferences. Simply navigate the site as normal using the search bar or category headings until you reach the page where you would like to see the filters applied. Here highlight the filter or filters you would like to see then click apply. All the products that match the filters will appear on screen. To disable the filters un-check the appropriate fields then click apply.

Q. How do my goods arrive?

A. When your order is received we aim to have it at you door within two working days. To do this we use a courier service who can deliver to any UK mainland location. All goods will be appropriately packaged to help prevent any accidental damage. There will need to be someone present to sign for the parcel.

Q. What Eco-friendly methods do you adopt?

A. We truly believe in having as small a carbon footprint as possible and not only do we use biodegradable corn starch as our box filler, we will reuse as much packaging and as many supplier boxes as possible in order to keep both our environmental impact and our costs down.