Frequently Asked Questions

Q. How do I log in?

A. In order to login and buy products on our site you need to open an account using the link at the top of the page. Here you will be asked for your contact details and delivery address. We do not hold any credit card information.

Q. How do I make a purchase?

A. When you have created an account and logged in you are ready to start making purchases. To do this click on "add to kart" for each item you would like to buy. When you have finished click the secure checkout button to the right of the screen.

Q. Is it safe to make credit card payments from this site?

A. Just before an online payment is made you will be re-directed to Worldpay's payment processing page. Worldpay will then proceed with the payment. Worldpay is the fifth largest payment processing company who use all the latest security measures. For more information Click Here and see for yourself.

Q. How do I use the filters?

A. The filters have been included on this site for those people with special dietary requirements or preferences. Simply navigate the site as normal using the search bar or category headings until you reach the page where you would like to see the filters applied. Here highlight the filter or filters you would like to see then click apply. All the products that match the filters will appear on screen. To disable the filters un-check the appropriate fields then click apply.

Q. How do my goods arrive?

A. When your order is received we aim to have it at you door within two working days. To do this we use a courier service who can deliver to any UK mainland location. All goods will be appropriately packaged to help prevent any accidental damage. There will need to be someone present to sign for the parcel.

Q. What Eco-friendly methods do you adopt?

A. In order to preserve the environment a variety of eco-friendly practices have been adopted. These include; Using cardboard boxes made from recycled material, Biodegradable corn chips for packing purposes, Recycling all our waste, Using the most eco-friendly courier service and having our warehouse run on ecotricity.